IET Support

Contacting Support
spotlIET Newsletter
Distribution Lists
Discussion Groups
Office Holidays
Product Retirement Dates

Contacting Support

Telephone and e-mail support is available to all users of IET software.

Queries and Issues should generally be sent by using the Raise an Issue menu option or via e-mail to:

You can also contact us by any other means detailed on the Contact page.

spotlIET Newsletter

Visit the spotlIET page to download the current and previous issues of the IET newsletter

Customer Distribution List

If you want to subscribe to the IET customer distribution list, please send an e-mail to customers-subscribe@iet.co.uk. Regular support e-mails and urgent bulletins are sent to members of this list.

There is a separate distribution list for xTrace Customers: xtrace-subscribe@iet.co.uk.

Discussion Groups

Therea are two e-mail based discussion groups. To join, send an e-mail to GuardIEn-subscribe@iet.co.uk for GuardIEn users and genIE-subscribe@iet.co.uk for genIE users.

Holidays

The office will be closed on the following UK Public Holidays:

1 January 2008
21-24 March 2008
5 May 2008
26 May 2008
25 August 2008
25-26 December 2008

Product Retirement Dates

The following GuardIEn releases have been / will be retired on the dates shown in the table below. The table also shows the highest level of Gen supported by each release. Note that earlier releases are also supported, so for example, GuardIEn 7.6 will support Gen 6.5, r7 and r7.5 as well as r7.6.

IET will endeavour to answer questions on the retired releases and resolve problems but no new fixes will be provided after the retirement date. To ensure that you are on a supported release and also to ensure maximum compatibility with the current releases of CA Gen, IET strongly recommend an upgrade to the current release.

Release	Highest Gen Release Supported	Launch (GA) Date	Retirement Date
4.2	Gen 5.1	14 Oct 1999	31 Dec 2001
5.0	Gen 6.0 eBusiness	7 Sep 2000	31 Mar 2002
5.1	Gen 6.0 eBusiness	29 Mar 2001	31 Dec 2002
5.2	Gen 6.0 eBusiness	25 Oct 2001	31 Mar 2004
5.3	Gen 6.5	25 Oct 2002	31 Dec 2005
5.4	Gen 6.5	23 Jan 2004	30 Dec 2006
7.0	Gen r7	23 Mar 2005	30 Dec 2007
7.5	Gen r7.5	17 Mar 2006	31 Mar 2009
7.6	Gen r7.6	2 Feb 2007	N/A
7.7	Gen r7.6	13 Mar 2008	N/A